AI Workflow Automation Glossary
Use these definitions to understand automation proposals, platforms and implementation decisions without unnecessary technical language.
AI agent
A software system that uses an AI model to interpret context, select permitted tools and complete a defined job within operating boundaries.
API
An application programming interface allows software systems to exchange data or request actions in a documented way.
Webhook
A webhook sends an event from one system to another when something happens, such as a form submission, payment or status change.
Business process automation
The redesign and automation of multi-step work across people, systems and departments.
Confidence threshold
A rule that determines whether an AI-assisted result can continue, needs review or should be rejected.
Human-in-the-loop
A workflow design where a person reviews, approves or completes selected actions.
Idempotency
A technical property that prevents the same event from creating duplicate outcomes when a request is retried.
Large language model
An AI model that can interpret and generate language. It is often used for classification, extraction, summarization and drafting.
Least privilege
A security principle that gives a user, integration or agent only the minimum access required for its job.
RAG
Retrieval-augmented generation supplies an AI model with selected information from approved knowledge sources before it generates an answer.
Structured output
A response returned in a defined format, such as named fields or JSON, so it can be validated and used safely by another system.
Workflow orchestration
The coordination of triggers, rules, system actions, AI steps, retries, approvals and monitoring across a complete process.